Terms and Conditions

Please read these terms and conditions carefully before using the hearingtest.co.uk website. By accessing or using this website, you agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use the website.

1. Acceptance of terms

These terms and conditions ("Terms") govern your use of the hearingtest.co.uk website (the "Website"), operated by hearingtest.co.uk ("we", "us", or "our"). By accessing, browsing, or using the Website in any way, you confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you are using the Website on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Service description

hearingtest.co.uk is a comparison and information service that helps users find and compare hearing test providers across the United Kingdom. We aggregate availability information from third-party audiologist chains and independent providers to help you find appointments near you.

We are not a healthcare provider, audiologist, or medical practice. We do not provide hearing tests, audiological assessments, medical advice, diagnoses, treatments, or any other healthcare services. We do not process or manage bookings ourselves. When you use our Website to find a hearing test provider and click through to book, you are redirected to a third-party booking system operated by the relevant provider. Your appointment, and any resulting clinical relationship, is entirely with that third-party provider and not with us.

3. No warranty on availability, pricing, or provider information

Hearing test availability, appointment slots, pricing, provider locations, opening hours, and other provider information displayed on our Website are sourced from third-party provider systems in real time or from publicly available data. This information is provided on an "as-is" and "as-available" basis.

We make no representations, warranties, or guarantees — whether express, implied, or statutory — regarding the accuracy, completeness, reliability, timeliness, or availability of any such information. Availability and pricing may be inaccurate, delayed, incomplete, or unavailable at any time without notice. We strongly recommend that you confirm all details, including appointment availability, pricing, and location, directly with your chosen provider before attending an appointment.

4. Third-party provider relationships

When you click through from our Website to book or enquire about a hearing test, you leave our Website and enter into a direct relationship with the third-party provider. That provider's own terms and conditions, cancellation policies, privacy notices, and data processing practices will apply to your interaction with them.

We accept no responsibility or liability whatsoever for the quality, safety, suitability, or outcome of any hearing test, audiological assessment, product, or service provided by any third party. We do not endorse, verify, or guarantee any third-party provider listed on our Website. Any disputes regarding appointments, services, refunds, cancellations, or clinical outcomes must be resolved directly with the relevant third-party provider.

The Website may contain links to third-party websites and services. These links are provided for your convenience and do not imply endorsement, sponsorship, or affiliation. We have no control over the content, privacy policies, or practices of third-party websites and accept no responsibility for them. We encourage you to review the terms and privacy policies of any third-party website you visit.

5. Medical content disclaimer

All health-related and medical content published on this Website — including information about hearing conditions, hearing tests, hearing aids, treatments, symptoms, and related topics — is provided for general educational and informational purposes only.

This content does not constitute medical advice and is not intended as a substitute for professional medical consultation, diagnosis, or treatment. Always seek the advice of a qualified audiologist, GP, ENT specialist, or other appropriate healthcare professional with any questions regarding a medical condition, your hearing health, or before making any decisions related to your health or treatment.

Never disregard professional medical advice or delay seeking it because of something you have read on this Website. We are not responsible for any health decisions or actions taken or not taken based on the information provided on this Website. If you think you may have a medical emergency, contact your GP or call 999 immediately.

6. AI-generated content

Some content on this Website may be created with the assistance of artificial intelligence (AI) tools. All such content is reviewed and edited by our team for accuracy and relevance. However, we cannot guarantee that AI-assisted content is entirely free from errors, omissions, or inaccuracies. The disclaimers and limitations set out in these Terms apply equally to all content on the Website, regardless of how it was produced.

7. Affiliate and commercial relationships

We may receive referral fees, commissions, or other forms of compensation from audiologist providers, hearing aid manufacturers, or other third parties featured on our Website. The presence of such commercial relationships does not affect the information we present, and we endeavour to provide objective and helpful comparisons regardless of any commercial arrangement. The existence of a commercial relationship does not constitute an endorsement or recommendation of any particular provider or service.

8. Use of the website

You agree to use the Website only for lawful purposes and in a manner that does not:

• Infringe the rights of, restrict, or inhibit the use and enjoyment of the Website by any third party
• Introduce viruses, trojans, worms, or other malicious or technologically harmful software
• Attempt to gain unauthorised access to the Website, the servers on which it is hosted, or any connected database or system
• Use automated systems, bots, scrapers, crawlers, or similar tools to access, index, or extract data from the Website without our prior written permission
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website or its content for commercial purposes without our express written consent
• Frame, mirror, or otherwise incorporate any part of the Website into any other website or application without our prior written consent
• Interfere with or disrupt the integrity or performance of the Website or its underlying infrastructure
• Submit false, misleading, or fraudulent information through any form on the Website

9. User-submitted content and data

When you submit information through any form on our Website — including the Get-Listed form, at-home hearing test enquiry form, contact form, or any other submission mechanism — you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, process, store, reproduce, modify, and disclose that information for the purposes of operating and improving our service.

Business information submitted through the Get-Listed form (including business name, address, services offered, and contact details) may be used, published, or disclosed by us for the purpose of listing and promoting your business on our Website and related marketing materials. By submitting business information, you confirm that you have the authority to provide it and consent to its use in this manner.

You are solely responsible for the accuracy and legality of any content or data you submit. We reserve the right to remove or decline to publish any user-submitted content at our sole discretion and without notice.

10. Intellectual property

All content on the Website — including but not limited to text, articles, graphics, logos, icons, images, audio clips, data compilations, software, code, page layouts, and the selection and arrangement thereof — is the property of hearingtest.co.uk or its licensors and is protected by UK and international copyright, trademark, database rights, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, scrape, or otherwise use any content from the Website without our prior written permission, except for personal, non-commercial use such as viewing pages in a web browser or printing individual pages for your own reference.

The hearingtest.co.uk name, logo, and all related names, logos, product and service names, designs, and slogans are our trademarks or trade names. You must not use such marks without our prior written permission.

11. Limitation of liability

To the fullest extent permitted by applicable law, hearingtest.co.uk, its owners, operators, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, personal injury (except where caused by our negligence), or any other intangible losses — arising out of or in connection with:

• Your use of, or inability to use, the Website
• Any errors, omissions, or inaccuracies in the Website's content, including availability, pricing, or provider information
• Any reliance you place on information provided on the Website
• Any issues, disputes, or harm arising from appointments booked through third-party providers found via the Website, including the quality, safety, or outcome of any hearing test or service
• Any unauthorised access to or alteration of your data or transmissions
• Any technical failures, system outages, server errors, or interruptions affecting the Website or third-party systems
• Any viruses, malware, or other harmful components transmitted through the Website or any linked third-party website
• Any delay or failure in performance resulting from causes beyond our reasonable control

Our maximum aggregate liability to you for all claims arising out of or relating to the use of the Website or these Terms shall not exceed one hundred pounds sterling (£100).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

12. Indemnification

You agree to indemnify, defend, and hold harmless hearingtest.co.uk, its owners, operators, directors, employees, agents, and affiliates from and against any and all claims, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of, or conduct on, the Website
• Your breach of these Terms
• Your violation of any applicable law or regulation
• Any content or data you submit through the Website
• Your infringement of any intellectual property or other rights of any third party

13. Force majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government actions or restrictions, power failures, internet or telecommunications failures, cyberattacks, strikes, or the failure of third-party systems or services on which we rely.

14. Modifications to terms

We reserve the right to modify, amend, or replace these Terms at any time at our sole discretion. Changes will be effective immediately upon posting on the Website with an updated "Last updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Website after any changes are posted constitutes your acceptance of the modified Terms.

15. Termination

We may suspend or terminate your access to the Website at any time, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the Website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitation of liability, and indemnification.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18. Entire agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on the Website, constitute the entire agreement between you and hearingtest.co.uk regarding your use of the Website. These Terms supersede all prior or contemporaneous communications, proposals, and agreements — whether electronic, oral, or written — between you and hearingtest.co.uk with respect to the Website.

19. Waiver

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy.

20. Contact us

If you have any questions about these terms and conditions, please contact us:

• Email: help@hearingtest.co.uk
• Website: hearingtest.co.uk