Privacy Policy | hearingtest.co.uk

This privacy policy explains how hearingtest.co.uk (operated by Global Digital Solutions Limited) collects, uses, stores, and protects your personal data when you use our website. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

hearingtest.co.uk is operated by Global Digital Solutions Limited, a company registered in England and Wales. For the purposes of data protection law, we are the data controller.

If you have any questions about this policy or your personal data, you can contact us at: info@hearingtest.co.uk

2. What data we collect

We may collect the following types of personal data:

Information you provide: Your name, email address, phone number, and postcode when you submit a form or enquiry on our website.
Usage data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.
Technical data: Your IP address, browser type and version, operating system, device type, and screen resolution.
Location data: Your approximate location based on the postcode you enter when searching for hearing tests.
Cookie data: Information collected through cookies and similar technologies (see our cookies section below).

3. How we use your data

We use your personal data for the following purposes:

To provide our service — helping you find and compare hearing test providers near you
To respond to your enquiries and provide customer support
To improve our website and services through analytics and user feedback
To send you relevant information about hearing test services, if you have opted in to receive communications from us
To comply with legal obligations and protect our legitimate interests

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to communications.
Legitimate interests: Where processing is necessary for our legitimate interests, such as improving our service and understanding how users interact with our website.
Legal obligation: Where we need to process your data to comply with a legal requirement.

5. Cookies

Our website uses cookies and similar technologies to improve your experience and help us understand how the site is used. We use the following types of cookies:

Essential cookies: Required for the website to function properly. These cannot be disabled.
Analytics cookies: Help us understand how visitors use our website (e.g. Google Analytics). These collect anonymised data about page views, traffic sources, and user behaviour.
Functional cookies: Remember your preferences and settings, such as your postcode for repeat searches.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-party services

We use the following third-party services that may process your data:

Google Analytics: For website usage analysis. Google processes data in accordance with their privacy policy.
Mapbox: For displaying maps and location-based search results.
Vercel: Our website hosting provider.
Supabase: Our database provider for storing service-related data.

We do not sell your personal data to third parties. We only share data with third parties where necessary to provide our service or where required by law.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry data: Retained for up to 2 years after your last interaction with us.
Analytics data: Retained in anonymised form for up to 26 months.
Cookie data: Retained for the duration specified in our cookie settings, typically up to 12 months.

8. Your rights under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data in certain circumstances.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a structured, commonly used format.
Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@hearingtest.co.uk. We will respond to your request within one month.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website uses HTTPS encryption, and we regularly review our security practices.

10. Children's privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Website: ico.org.uk
Telephone: 0303 123 1113

13. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@hearingtest.co.uk
Company: Global Digital Solutions Limited